Privacy Policy for TurnosPR (English Version)

Introduction

This document has been prepared following the provisions of Law 39-2021, known as the Puerto Rico Privacy Policy Act.

TurnosPR is a transactional messaging service designed specifically to allow users to verify the status of their services and access appointments at government agencies and private companies within Puerto Rico. The use of this service is strictly limited to the territory of Puerto Rico.

TurnosPR, as a transactional messaging service, allows users to interact directly with the system to manage their appointments or check the status of a service, thus completing a specific transaction, such as booking or confirming an appointment.

Currently, we do not commercialize or sell your data. If we decide to do so in the future, you will have the option to unsubscribe from our notification and messaging services.

This document describes the Privacy Policy applicable to accessing and using the services offered through the web application www.turnospr.com (hereinafter, the “Application”). By accessing the Application, you, as a user (hereinafter, the “User”), automatically accept the privacy policies described in this document. If you do not agree with these terms, we ask that you refrain from accessing TurnosPR.com or using its services.

You can also unsubscribe from text message notifications at: https://r8.turnospr.com/public/unsubscribe/sms; and email messages at: https://r8.turnospr.com/public/unsubscribe/email.

Intellectual Property

All content of the Application, including texts, data, images, graphics, software code, and other materials (hereinafter, the “Content”), is the property of Turnos Media LLC. Any unauthorized use of the content, including its commercial use or redistribution without express written consent, is prohibited. The Application and its content are protected by intellectual property laws, and any infringement could result in legal action.

Use of Content

The User is entitled to use the Content solely for personal and non-commercial purposes on devices they own. Any other use, such as reproduction or distribution without prior permission, is strictly prohibited.

Information Collected

  • Required Personal Information: When registering to use the Application, we collect basic information such as name, surname, date of birth, phone number, and email. This information is essential for providing the services.
  • Optional Additional Information: You may voluntarily provide additional information, such as your zip code, ethnicity, or nationality, to enhance your experience in the Application.
  • Device Information: Information about your mobile device, such as unique identifiers and technical characteristics, is collected to improve the Application’s performance.

Use of Information

The collected information serves several purposes, including:

Service Provision: We use your data to facilitate and manage your appointments with agencies and companies. – Communication: It allows us to respond to your inquiries and send notifications about Application updates. – Application Improvement: We use data analytics to optimize performance and personalize your experience.

Data Retention

Personal data will only be stored for as long as necessary to fulfill the purposes described in this policy unless the law requires retention for a more extended period.

Information Sharing

  • With third parties: TurnosPR shares the necessary information with trusted service providers who assist in the operation of the Application. These providers are obligated to ensure the confidentiality and protection of your personal information, complying with the highest security standards.
  • Legal Compliance: In certain cases, we may share your information if required by law or to protect the rights of users and the company.

Note: All data in the above categories exclude text messaging origin opt-in data and consent; this information will not be shared with any third party. We will not share your opt-in consent for an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including, but not limited to, platform providers, phone companies, and any other vendors who assist us in delivering text messages.

Data Security

We take reasonable steps to protect the collected information. However, due to the nature of the digital environment, we cannot guarantee absolute security for your data. We recommend reviewing the security policies of any external website you access from our Application.

Cookies

The Application uses cookies to enhance your experience and provide a more personalized service. These cookies allow us to store your preferences and conduct analyses on Application usage.

Types of cookies used: – Strictly necessary cookies: Essential for the Application’s proper functioning. – Analytical cookies: Help us improve functionality by analyzing usage patterns. – Advertising cookies: Used to display ads related to your interests.

You can control your cookie preferences from your browser settings.

Minor Privacy

The Application is not intended for minors under 16 years of age. If we become aware that a minor has provided data without parental or guardian consent, we will proceed to delete the information.

Changes to the Privacy Policy

TurnosPR reserves the right to modify this Privacy Policy at any time. Significant changes will be notified through the Application.

Contact

If you have questions or comments regarding this Privacy Policy, you can contact us at info@turnosmedia.com or call us at 787-399-0998.

To unsubscribe from text message notifications, go to: https://r8.turnospr.com/public/unsubscribe/sms and email messages at: https://r8.turnospr.com/public/unsubscribe/email.

Effective Date

This Privacy Policy is effective as of October 15, 2023, with the last update on the same date.