Answer Phone Calls Instantly

Smarter Customer Service with Call Deflection & AI-powered Automation

Call deflection diverts incoming customer calls to different channels. This could be self-service options or other modes of communication like SMS.
SMS Platform

An SMS platform for marketing and customer service is a software tool that allows businesses to send and receive text messages to and from customers.

WhatsApp Business

Personalize communication and sell more with the WhatsApp Business API platform that automates marketing, sales, service and support.

AI Chatbots

AI chatbots enhance customer experience by offering quick and efficient responses, reducing human workload, and improving user engagement.

What is call deflection?

Call deflection tactics in an evolving AI world.

Call deflection diverts incoming customer inquiries away from traditional support channels (like phone calls) towards alternative self-service options. The goal is to help customers resolve their inquiries first, without needing to directly speak to an agent to support call volume reduction. There are variety of ways a business can deflect calls using these methods.

Quick support

Instead of keeping customers waiting on hold, you deflect them to other channels where they can receive pertinent information and assistance, saving them time and boosting their satisfaction.

Contextual replies

When switching from one platform to another, customers don't need to restate their issues. Context is maintained and transferred to the next touchpoint seamlessly, which makes for a great caller experience.

Choice and flexibility

Call deflection gives customers the freedom to choose their preferred mode of interaction from texts to emails.

30%
Call deflection helps businesses save big

Using WhatsApp Business for Call Deflection

1
Save time and money with Call deflection

Deflecting your calls to WhatsApp can reduce your incoming phone traffic by up to 40%.

2
Chatbots

Simplify mass communication and personalized responses with automated tools.

Personalize communication and sell more with the WhatsApp Business platform that automates marketing, sales, service and support.

Centralize message management and team
collaboration.

Users in Puerto rico
0 M+
Users Worldwide
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business using whatsapp
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Using SMS for Call Deflection

1
Save time and money with Call deflection

Deflecting your calls to SMS can reduce your incoming phone traffic by up to 40%.

2
Chatbots

Simplify mass communication and personalized responses with automated tools.

Reach, Engage, and Convert with Our Powerful SMS Platform – Effortless Communication, Instant Results.

Two-Way Communication

Enables customers to respond, improving engagement and support.

Send SMS and MMS Campaigns

Send a text message to a group con contacts

Two Way Conversations

Text in real-time with customers.

98% Open Rates

98% of all text messages are rear within 3 minutes, Use Bicomm platform to send mas group messages, including photos, attachments and more.

90% Prefer Texting

Get a new phone number with us and easily send and track all your messages. Mass text with your customers in real tine using our Inbox.

SMS Automation: Streamline Your Communication

Enhance your customer engagement with SMS automation. Automatically send personalized messages, reminders, and updates at the right time, improving efficiency and ensuring timely communication with your audience.

Engage with customers wherever they are

Boost Engagement with Bicomm SMS Platform

With just a simple click of the button, you can quickly text blast to your entire contact list sending text messages effortlessly. Text messaging has proved to be the most effective form of communication, with an amazing 98% read rate within three minutes of receiving a text message. 

 
SMS Marketing

SMS marketing is the most cost-efficient & environmentally friendly channel to put your brand forward to an active audience. Leverage the power of SMS as part of your marketing strategy to boost conversions and spark direct conversations about your brand.

Create personalized messages

Personalize SMS messages by using segmentation and dynamically adding individual contact attributes such as first or last name, company name, or other information you have for your contacts.

Stay on top of your performance

Monitor the performance of your SMS campaigns with key engagement metrics to know what works and what you can improve! Identify problems in real time for transactional SMS messages using real-time deliverability reporting and engagement statistics.

Connect Better, Faster

With Bicomm, streamline your communication by sending and receiving SMS messages in real-time. Our platform is designed for speed and efficiency, ensuring that you reach your audience instantly.

Write Today for more info

info@bicomm.app

24/7 availability: Never miss a customer inquiry.

Automate Conversations with a Chatbot: Engage Customers 24/7

Implement a chatbot and take your customer communication to the next level, boosting satisfaction, lead conversion, and overall efficiency.
Faster Resolution

55% of businesses using chatbots generate more high-quality leads. (Intercom)

By implementing a chatbot, businesses can respond instantly to customer queries, even outside regular business hours. This not only increases customer satisfaction but also frees up your team to focus on more complex interactions that require a human touch. Chatbots can also help convert leads by providing timely responses and guiding potential customers through your sales funnel.

24/7 Availability: Never Miss a Customer Inquiry

A chatbot ensures your business is always available to engage with customers, even outside of normal working hours. With 24/7 availability, your customers can ask questions, resolve issues, or get product information whenever they need it. This round-the-clock service helps to increase customer satisfaction and loyalty, ensuring that no inquiry goes unanswered.

Instant Responses: Improve Engagement and Reduce Waiting Times

Long response times can frustrate potential customers and lead them to seek alternatives. Chatbots offer instant responses, providing customers with the information they need immediately. This boosts engagement by keeping the conversation flowing seamlessly, reducing bounce rates, and keeping leads warm. With real-time replies, customers feel more connected to your business, leading to a better overall experience.

Lead Generation: Nurture Leads with Personalized Interactions

Chatbots can effectively nurture leads by providing tailored interactions based on user behavior, preferences, or past inquiries. They can engage with potential customers, ask qualifying questions, and guide them through the sales funnel. By offering personalized product recommendations or answers to specific questions, chatbots can help move leads closer to making a purchase, ultimately improving conversion rates.

Automation: Automate Repetitive Tasks, Freeing Up Valuable Resources

Chatbots are ideal for automating repetitive, time-consuming tasks such as answering frequently asked questions, booking appointments, or tracking orders. This frees up your human agents to focus on more complex and high-value interactions. Automation not only reduces operational costs but also increases efficiency, ensuring that routine tasks are handled consistently and accurately without human intervention.

Write Today for more info

info@bicomm.app