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Fulfillment Policy for Bicomm (INBI) Project Management Website

Fulfillment Policy
At Bicomm(INBI), we are committed to providing outstanding project management services and ensuring client satisfaction. In the event of a refund or cancellation, we have established the following fulfillment policy to clearly outline our procedures, rights, and responsibilities.

Refund Policy

Service Guarantee

Our goal is to deliver exceptional results that meet or exceed your expectations. Should you find our services unsatisfactory, we encourage you to contact us promptly to address any issues or concerns.

Eligibility for Refunds

Refunds may be considered in the following cases:

  1. Deviation from Scope: A significant deviation from the agreed-upon project management service scope or deliverables.
  2. Performance Issues: Unresolved issues that substantially hinder the successful execution or completion of the project.
  3. Contractual Non-Compliance: Failure on our part to adhere to the terms outlined in the service agreement.

Requesting a Refund

To initiate a refund request, clients are required to:

  • Submit a written request via email or our official contact form within 14 days of the issue’s occurrence.
  • Provide a detailed explanation of the reason for dissatisfaction, including specific instances and supporting evidence (e.g., emails, documents, or deliverables).

Evaluation Process

Upon receiving a refund request:

  1. Our team will acknowledge the request within 2 business days.
  2. We may request additional documentation or clarification to fully evaluate the claim.
  3. A thorough review will be conducted to determine the validity of the claim based on the service agreement and provided evidence.

Refund Decisions and Timeline

  • Refunds will be approved or denied based on our evaluation.
  • If approved, the refund will be processed using the original payment method within 7-14 business days. Processing times may vary based on the payment processor and financial institution.

Cancellation Policy

Client Rights

Clients have the right to cancel their project management services at any stage of the project. However, cancellation may be subject to the terms specified in the service agreement.

Cancellation Procedure

To cancel services:

  1. Provide written notice via email or an official cancellation form, including the project details and reasons for cancellation.
  2. Ensure sufficient documentation is provided to facilitate a smooth transition.

Cancellation Fees and Refunds

  • Cancellation fees may apply depending on the project stage and the resources already allocated.
  • If applicable, refunds will be issued for unutilized services or deliverables, less any cancellation fees.
  • Clients will receive a breakdown of applicable charges or refunds within 7 business days of cancellation acknowledgment.

Project Handover

Upon cancellation, we will ensure a seamless handover of all project-related assets, documents, and deliverables to the client or a designated third party.

Dispute Resolution

We are committed to resolving any disputes related to refunds or cancellations amicably. If necessary, disputes may be escalated to arbitration or mediation as outlined in the service agreement.

Policy Updates

This policy is reviewed periodically to ensure compliance with legal and industry standards. Updates or changes will be communicated to clients in advance.


Contact Information
If you have questions or require clarification about this policy, please contact us at:

  • Email: support@bicomm.app
  • Phone: 1787-625-1930
  • Address: 342 San Luis St suite 304 New Port IV Building San Juan PR 00920. 

Last Updated: 03/27/2024