At Bicomm, we strive to ensure complete satisfaction for all our clients utilizing our project management services. We understand that occasionally circumstances may arise where a refund or cancellation is necessary. Hence, we have formulated the following fulfillment policy to address such situations:

Refund Policy:

Service Guarantee: We are committed to providing high-quality project management services. If you are not satisfied with our services, please contact us immediately, and we will work diligently to address your concerns.

Refund Eligibility: Refunds may be considered under the following circumstances:

If there is a significant deviation from the scope of the agreed-upon project management services.
If there are unresolved issues that substantially hinder the successful completion of the project.
Refund Request Process: To request a refund, clients must:

Submit a formal refund request outlining the reasons for dissatisfaction.
Provide supporting documentation or evidence to substantiate the refund claim.
Refund Evaluation: Upon receiving a refund request, our team will evaluate the claim thoroughly. We reserve the right to:

Request additional information or clarification regarding the refund request.
Determine the eligibility for a refund based on the provided documentation and the terms of the agreement.
Refund Disbursement: If a refund is approved, it will be processed within a reasonable timeframe using the original method of payment. The timeline for the refund to reflect in the client’s account may vary depending on the payment processor and financial institution.

Cancellation Policy:

Cancellation Rights: Clients have the right to cancel their project management services at any time. However, cancellation may be subject to certain terms and conditions outlined in the service agreement or contract.

Cancellation Process: To initiate a cancellation, clients must:

Notify us in writing, clearly stating their intention to cancel the project management services.
Provide sufficient details regarding the project and the reasons for cancellation.
Cancellation Charges: Depending on the stage of the project and the terms of the agreement, cancellation charges may apply. These charges will be communicated to the client upon receipt of the cancellation request.

Cancellation Confirmation: Upon receiving a cancellation request, we will acknowledge receipt and provide confirmation of the cancellation along with any applicable charges or refunds, if applicable.

Project Handover: In the event of cancellation, we will facilitate the smooth handover of project-related assets, documents, and information to the client or any designated party as per mutual agreement.

Policy Review and Modification:

This fulfillment policy is subject to periodic review and may be updated or modified at our discretion. Any changes to the policy will be communicated to clients in advance.

By engaging with our project management services, clients acknowledge and agree to abide by the terms outlined in this fulfillment policy.

If you have any questions or require further clarification regarding our fulfillment policy, please don’t hesitate to contact us.

Last Updated: 03/27/2024